Waiters and Waitresses
8AI CAN DO8%moving to53%
THE DOOR, NOWB
THE DOOR, 20 YRSC
STARTING PAY£20,000
PHYSICAL MOATThe work is hands-on, in the real world. Software alone can't do it.
CAREERMASH (EN)FROM HOSPITALITY & CATERING →
Waiters and Waitresses
A dynamic and fast-paced career awaits those who choose to become waiters and waitresses in the UK. This role is not just about serving food; it’s about creating memorable dining experiences and mastering the art of customer service. With the hospitality industry booming, there are ample opportunities for growth and development.
This job holds up well against AI
AI cannot yet do much of what this job actually involves, and the work is hands-on, in the real world. Software alone can't do it. That is about as safe as careers get right now, though it is still worth learning to use the tools well.
How this job changes over time
Our best estimates, shown as ranges and grades, not exact predictions.
| WHAT CHANGES | Now | 5 yrs | 10 yrs | 20 yrs |
|---|---|---|---|---|
| Tasks AI can do | 8% | 18% | 30% | 53% |
| Number of jobs | 100-110% | 98-110% | 90-108% | 65-95% |
| How hard to get in | B - achievable | B - achievable | B - achievable | C - hard |
| Job security | Strong | Strong | Fading | Unknown |
Right now, AI can already do about 8% of the day-to-day work in this job, and by 20 years from now that could be around 53%. There are likely to be a similar number of of these jobs over time, very roughly 65-95% of the 2024 number, 20 years out. Getting your first job here is fairly easy today, and it looks set to get harder. The work is hands-on, in the real world. Software alone can't do it.
What happens, and when
WITHIN 5 yrs
Strong
AI can already do about 18% of this job at this horizon, and the number of these roles is projected at roughly 98-110% of the 2024 total. Getting in is graded B - achievable, and job security here is rated Strong.
WITHIN 10 yrs
Fading
AI can already do about 30% of this job at this horizon, and the number of these roles is projected at roughly 90-108% of the 2024 total. Getting in is graded B - achievable, and job security here is rated Fading.
WITHIN 20 yrs
Unknown
AI can already do about 53% of this job at this horizon, and the number of these roles is projected at roughly 65-95% of the 2024 total. Getting in is graded C - hard, and job security here is rated Unknown.
The honest bottom line: AI will keep taking on more of the routine output here, but the work is hands-on, in the real world. Software alone can't do it. That is what keeps this job valuable once the easy work moves to software. Get fluent with the tools, and make sure you are the one holding the part that cannot be automated away.
How to aim for this career
1
Get your hands on the real thing
The protection here is physical: real tools, real materials, real places. Work experience, apprenticeships and hands-on subjects build the skill AI cannot reach from a screen.
2
Learn where AI genuinely helps
Use AI for planning, records and diagnostics, but treat it as a tool that supports the work, not a replacement for doing it.
3
Aim for the site, not the screen
The part of this job that pays is done in a real place with real materials. That is what protects it, so keep steering towards it.
Sources: exposure figures from Anthropic labour market research (2026), observed real-world AI usage by occupation. Job-security forecast from OpenAI, "The AI Jobs Transition Framework" (Richmond, 2026, OpenAI Economic Research), CC BY 4.0. Grades and verdicts are Careermash editorial judgment: we show forecasts as forecasts and own our conclusions.