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IT User Support Technicians

As an IT User Support Technician, you play a crucial role in the backbone of modern organizations by ensuring that technology operates smoothly for all users. This position not only enhances productivity but also empowers individuals to leverage technology effectively, making it indispensable in today's digitally-driven world.

IT User Support Technicians

65

Digital & Technology

AI IMPACT
AI CAN DO65%moving to95%
THE DOOR, NOWC
THE DOOR, 20 YRSE
STARTING PAY£20,000 - £25,000
NO MOATNo physical, legal or personal barrier protects this work from software.
This work is being absorbed by AI
AI already does much of this work and nothing structurally requires a human: no licence, no physical task, no relationship at the core. Expect fewer people in higher-judgment roles: enter as the person directing the tools, not competing with them.

Who hires for this

CapitaA leading provider of technology-enabled business services, Capita offers a range of IT support roles.AtosAtos is a global leader in digital transformation, providing IT support and services across various sectors.FujitsuFujitsu is a leading IT services provider, offering diverse career opportunities in user support and technical assistance.BT GroupBT Group is a major telecommunications and IT services company, providing extensive support roles.CentricaCentrica is a leading energy services and solutions company, with a strong focus on IT support roles.Local IT SolutionsA regional IT support provider, offering tailored solutions for small to medium-sized businesses.Tech Support UKA dedicated IT support company, specialising in providing user support and technical assistance.Digital Services LtdA local firm focused on delivering high-quality IT support and services to various industries.Smart IT SolutionsA community-focused IT support provider, offering a range of services to local businesses.NextGen ITAn innovative IT support company, dedicated to providing exceptional user support and technical solutions.
Careermash

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AI EXPOSURE = the share of a job's day-to-day tasks AI can already do today, from the same exposure engine used across this site (Anthropic labour market research, 2026, observed real-world AI usage by occupation). Higher means more exposed. It is a measurement of now, not a prediction. THE DOOR = how hard the job is to get into, grade A (easy) to E (extremely hard), from each career's published forecast (OpenAI, "The AI Jobs Transition Framework", Richmond 2026, CC BY 4.0). A card marked MOAT NOT YET CLASSIFIED has a real exposure score but no entry yet in our moat register, so we make no claim about what structurally protects it. Scorecard grades and verdicts are Careermash editorial judgment: we show forecasts as forecasts and own our conclusions. Salary and pathway figures are each career's own published profile. Careermash is a service provided by What School Ltd.

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