Claims Handler
52AI CAN DO52%moving to90%
THE DOOR, NOWC
THE DOOR, 20 YRSE
STARTING PAY£22,000 - £26,000
NO MOATNo physical, legal or personal barrier protects this work from software.
CAREERMASH (EN)FROM FINANCE & ACCOUNTING →
Claims Handler
Claims handlers work for insurance companies, helping customers when they make a claim. They check what happened, work out if the claim is valid, and then sort out the payment. It is detail-heavy work, but it helps people get the money they are entitled to when something goes wrong.
This work is being absorbed by AI
AI already does much of this work and nothing structurally requires a human: no licence, no physical task, no relationship at the core. Expect fewer people in higher-judgment roles: enter as the person directing the tools, not competing with them.
The role
As a claims handler, you are the person who looks after customers when they claim on their insurance. When someone claims, you read their claim form, check their documents, and ask questions to understand exactly what happened. Then you decide if the claim is valid and how much the company should pay.
Your day mixes desk work with phone calls. You review new claims, speak to customers and ask about what happened, then contact other people like doctors or engineers to gather more information. You also negotiate settlements with customers, making sure they get a fair amount while following the company's rules. The work is steady and detail-focused - you have to be organized and spot if something doesn't add up.
Daily responsibilities
- Evaluate and assess insurance claims to determine their validity and coverage.
- Communicate with claimants, policyholders, and third parties to gather necessary information.
- Investigate claims by reviewing documentation, conducting interviews, and liaising with experts.
- Negotiate settlements with claimants and ensure timely payment of valid claims.
- Maintain detailed records of claims processes and decisions in the company's database.
- Stay updated on industry regulations and company policies to ensure compliance.
- Provide excellent customer service by addressing inquiries and concerns promptly.
- Collaborate with other departments, such as underwriting and legal, to resolve complex claims.
Does a degree help here?
A UK degree, particularly in subjects like business, law, or finance, provides candidates with a solid foundation in analytical thinking and communication skills, which are essential for success in claims handling. Additionally, UK universities often offer industry placements that can give students a head start in this competitive field.